Terms & Conditions

These terms describe services supplied by Clipboard Ltd in Aotearoa New Zealand, including disability support, internet and phone services, hosting, website care, design and development. They should be read with your written quote, order or individual service agreement.

Your agreement identifies the services, prices, inclusions, payment dates and any minimum term. Specific agreed service terms take priority where they differ from these general terms, except that no agreement removes rights that cannot lawfully be excluded. These updated terms do not retrospectively change an existing contract.

Nothing in these terms excludes or limits rights or remedies under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020, the Code of Health and Disability Services Consumers’ Rights or other law that cannot lawfully be excluded. We will provide services with reasonable care and skill.

You can ask for information in an accessible format, involve an advocate or authorised support person, and raise concerns without being treated unfairly.

All amounts are in NZ dollars. Prices state whether GST is included; the quote or invoice shows GST clearly. Unless your written agreement states otherwise, invoices are payable within 7 calendar days.

For website, branding and design projects, the standard arrangement is a 50% deposit before work starts and the remaining 50% before the agreed public launch or final file handover. Larger projects can use agreed milestones. These payment arrangements must be included in the accepted quote; they do not authorise withholding your existing domain name, data or pre-existing materials.

Recurring services are billed monthly or annually as agreed. Usage charges may be billed in arrears. If an invoice is disputed, tell us promptly so we can investigate; pay any undisputed amount when due. We discuss overdue accounts and give reasonable notice before suspending an affected technology service, unless urgent security or legal action is necessary. No automatic late fee, interest or collection charge applies unless lawfully agreed and disclosed in advance.

The quote defines pages, features, concepts, revision rounds, final file formats, accessibility checks and any support period. One revision round means one consolidated feedback list within the agreed direction. New directions and additional work are separately scoped.

After payment of the agreed fees, you receive the ownership or usage rights in final custom deliverables specified in the quote. Your existing content and domain remain yours. Our pre-existing tools and third-party themes, fonts, plugins, images and software remain subject to their own ownership and licences, which we identify where relevant. Editable working files are included only where agreed. Domain or website ownership is not automatically forfeited for an unpaid invoice.

Paid licences, platform subscriptions, printing, delivery, stock assets and ongoing hosting or maintenance are separate unless included in the quote. We obtain your permission before displaying your project publicly. We do not guarantee search rankings, sales results, trademark registration or full accessibility conformance unless a specific assessment or deliverable is agreed.

Custom coding and security services are price on application. Security testing requires written authorisation identifying systems, scope and access before it begins.

Lite and Premium hosting are shared hosting packages. Your quote confirms storage, resource limits, SSL, backup arrangements and support. The website care service is separate unless bundled in writing. Care includes only the scheduled checks, updates and change allowance described in your plan; unused monthly change time does not roll over unless agreed.

Backups, retention, restore allowances and any additional restore charges must be confirmed for your service. Your confirmed service agreement specifies the configured backup schedule. Keep an independent copy of important content. Backup limits do not remove our legal responsibilities. Complex malware remediation, major compatibility repairs and unsupported software are separately quoted.

Our usual support hours are Monday–Friday, 9am–5pm (New Zealand time), excluding public holidays. Any separate response commitments are set out in your agreement. We do not promise 24/7 staffed support or uninterrupted service unless specifically agreed. Scheduled maintenance and upstream faults may affect availability; we give notice where reasonably practicable and work to resolve issues.

Subject to any specifically agreed minimum term, monthly hosting and website care can be cancelled with 30 days’ written notice by email. Charges continue during that notice period. For annual hosting, our default is a refund of complete unused prepaid months remaining after the notice period, without retrospectively removing the annual discount. We confirm renewal dates and cancellation arrangements in your agreement.

Internet and phone minimum terms and termination charges depend on the service ordered and must be disclosed before acceptance. Any applicable early-termination charge is explained in your service agreement. We help coordinate a move or number port and confirm the service end date; do not cancel a number before checking how that affects porting.

For cancelled projects, we charge for authorised work actually completed and reasonable unavoidable third-party commitments disclosed and agreed with you, up to the agreed scope. We account for the deposit and refund any excess. A deposit is not automatically non-refundable. Consumer-law cancellation and refund rights always apply.

We agree export, migration and data-deletion arrangements before a hosting service closes. Any charge for additional migration assistance is disclosed first. Legal retention obligations and backup expiry may affect when retained copies are deleted.

We give at least 30 days’ written notice of a proposed material change to an ongoing service or price, except where an urgent legal or security requirement prevents this. A fixed-term price is changed only where the agreement and law allow it. If a material adverse change is optional and you do not accept it, we discuss how you can leave the affected service without a penalty caused by that change. Changes do not retrospectively alter completed work or accrued rights.

We are responsible for our services as required by law. No blanket exclusion applies to our own failures, and these terms do not impose an automatic cap on consumer remedies. Any additional business-to-business liability allocation must be separately agreed in writing and lawful.

Contact [email protected] or 0800 257 273. Explain what happened and the outcome you seek; we can help you raise a concern verbally or in another accessible way. We investigate and keep you informed.

Disability-support complaints can also be taken to the Health and Disability Commissioner or the independent Nationwide Health and Disability Advocacy Service. Privacy concerns can be taken to the Office of the Privacy Commissioner. You retain access to the Disputes Tribunal, courts and any other applicable complaints body. For 111 Contact Code disputes, see the complaints process on our 111 information page.

New Zealand law applies. Nothing here restricts your statutory choice of forum or right to raise a complaint.

Postal address: 32 Kourataki Road, Baverstock, Hamilton, New Zealand.
Support hours: Monday–Friday, 9am–5pm (New Zealand time), excluding public holidays.